Refund Policy

1. Subscriptions

You can cancel your subscription at any time; your access continues until the end of the current period and the next period is not charged.

14-day money-back guarantee: you may request a refund within 14 days of a subscription period being charged. If your usage in that period is below a reasonable trial threshold (50 credits ≈ 50 tweets), we issue a full refund — you need to produce something to be able to say 'I tried it and it's not for me', and we don't hold that against your refund right. If usage is well above the threshold, we review the request case by case and issue a proportional refund where appropriate.

Missed a renewal charge? Write to us within 14 days of the renewal — if there's no usage that period, or it's below the trial threshold, it's refunded in full.

2. Credit packs

One-time credit packs are non-refundable, since they're added to your balance the moment they're purchased.

3. Exceptions

If a technical error caused an incorrect or duplicate charge, we'll issue a full refund. Accounts found to be abusing the service are outside the scope of refunds.

4. How to request a refund

To request a refund, email info@tweetloom.com from your account email. Requests are usually resolved within 5 business days; approved refunds go back to the original payment method through our payment provider (Creem).

5. Changes

We may update this policy from time to time; the current version is always published on this page.